Zebra Service Agreement
This central service offering provides the security you need for all your products and goes beyond the standard warranty: if your company demands the greatest possible service, select Zebra OneCare Premier for your corporate equipment. With our visibility and support services, you select service components that meet exactly the requirements of your company and your employees. Top features include your mobile zebra computers, barcode scanners and printers every day to keep your business efficient. Make sure that with Zebra OneCare support services, you get the predictable and reliable performance you need to maximize device availability and return on investment for your zebra devices. No matter what level of service you need, there`s a Zebra OneCare service that supports your critical processes and helps improve business results. Zebra OneCare employees set the bar for service, support and repair – with experts who speak 17 languages and offer unparalleled support from the manufacturer – after all, no one knows our products better than we do. This special value service offers the right coverage for the right price for eligible Zebra printers and TC2X mobile devices, including: A Call brings a Zebra-trained and certified service technician to your facility. With original zebra parts, your on-site customer service technician quickly returns your zebra device to the manufacturer`s original specifications so your business can restore full productivity. Establishing a site-level report to identify and isolate problem sites includes accidental damage and normal wear and tear. Based on essential support, Zebra OneCare Select offers additional features, including: Technical assistance is provided by Zebra under the following conditions: Incident and Problem Management via DenZebra Managed Device Service Desk – Contains all parts and manpower, travel, complete cleaning and customization; Technical changes and two preventative maintenance checks a year Every day you need your mobile zebra computers, barcode scanners and printers to keep your business efficient. Make sure that with Zebra OneCare support services, you get the predictable and reliable performance you need to maximize device availability and return on investment for your zebra devices. .
It contains 8 reports that provide customers with transparency across the entire repair cycle, technical/non-technical case data, contract information, KPI and LifeGuardTM for AndroidTM analytics data. The LifeGuard Analytics report helps protect Android devices by providing an inventory view of the devices provided, the operating system version, the security level, threshold settings, and the ability to download and distribute lists of devices that require special attention.